Privacy Policy
Effective Date: January 31, 2025
Last Updated: January 31, 2025
1. Introduction
Welcome to www.heritagecreation.shop (the “Website”), operated by SRF Impex (“Company”, “we”, “our”, or “us”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR).
2. Data Controller
The data controller responsible for your personal data is:
SRF Impex
Address: Mohalla Nawada, Saraitareen, Sambhal
Email: contact@heritagecreation.shop
3. Data We Collect
We collect and process the following types of personal data:
- Personal Identification Information: Name, email address, phone number, billing/shipping address.
- Order and Payment Information: Purchase details, transaction data (processed through third-party payment gateways, we do not store card details).
- Website Usage Data: IP address, browser type, operating system, referring URL, and browsing behavior through cookies and analytics tools.
- Communication Data: Information provided when you contact us via email or forms.
4. How We Use Your Data
We process your data for the following purposes:
- To process and fulfill orders.
- To communicate with you regarding purchases, support requests, and promotional offers (if you opt-in).
- To improve our website, products, and customer experience.
- To comply with legal obligations and prevent fraud.
5. Legal Basis for Processing
Under GDPR, we rely on the following legal bases for processing your data:
- Contractual Necessity: Processing necessary for fulfilling a purchase contract.
- Legitimate Interests: Enhancing services, fraud prevention, and analytics.
- Legal Compliance: Retaining records for tax and legal obligations.
- Consent: When required (e.g., for marketing communications, cookies).
6. Data Sharing & Third Parties
We do not sell or trade your personal data. However, we may share your information with:
- Service Providers: Payment processors, shipping carriers, and IT support services.
- Legal Authorities: If required by law or to protect our legal rights.
7. International Data Transfers
If data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards, such as standard contractual clauses (SCCs) or reliance on data protection agreements.
8. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
9. Your Rights Under GDPR
You have the following rights:
- Access: Request a copy of your personal data.
- Correction: Rectify incorrect or incomplete data.
- Erasure: Request deletion of your personal data (subject to legal exceptions).
- Restriction: Limit processing under certain conditions.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Data Portability: Request transfer of data to another service provider.
- Withdraw Consent: If processing is based on consent, you can withdraw it anytime.
To exercise your rights, contact us at contact@heritagecreation.shop.
10. Cookies & Tracking Technologies
We use cookies to enhance your experience. By using our website, you consent to cookie usage as described in our Cookie Policy. You can manage cookie preferences through browser settings.
11. Security Measures
We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.
13. Contact Information
For any questions regarding this policy, contact us at:
SRF Impex
Email: contact@heritagecreation.shop
Address: Mohalla Nawada, Saraitareen, Sambhal
By using our website, you acknowledge that you have read and understood this Privacy Policy.