Refunds & Returns Policy
Effective Date: January 31, 2025
At SRF Impex, we value your satisfaction and strive to provide high-quality finger rings. If you are not completely satisfied with your purchase, we offer a fair and transparent return and refund policy. Please read the details below to understand the process, conditions, and timeframes.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be returned within 7 days of delivery.
- The item must be unused, unworn, and in its original packaging with all tags intact.
- Custom-made or personalized rings cannot be returned unless they are defective or incorrect.
- Any item that shows signs of wear, damage, or alteration after delivery will not be eligible for return.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us at contact@heritagecreation.shop with your order number, reason for return, and photos (if applicable).
- Our customer support team will review your request and provide return approval and instructions.
- Pack the item securely and ship it to our return address:
SRF Impex, Mohalla Nawada, Saraitareen, Sambhal - Once we receive the returned item, we will inspect it and notify you of the refund approval or rejection.
3. Return Shipping Costs
- If the return is due to our error (e.g., wrong item sent, defective product), we will cover the return shipping cost.
- If the return is due to a change of mind or wrong size ordered, the customer is responsible for the return shipping cost.
4. Refund Process
- Once your return is approved, we will process the refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Shipping charges (if any) are non-refundable unless the return is due to an error on our part.
5. Exchanges
- We offer exchanges for size-related issues if the requested size is available.
- Customers must return the original item before the exchange is processed.
6. Non-Returnable Items
- Customized or engraved rings
- Items on final sale or clearance
- Rings damaged due to misuse or improper care
7. Contact Information
For any questions regarding returns and refunds, please contact us:
📧 Email: contact@heritagecreation.shop
📍 Address: Mohalla Nawada, Saraitareen, Sambhal
🌐 Website: www.heritagecreation.shop
We appreciate your business and are committed to making your shopping experience smooth and hassle-free!